Installation: What’s Included

Aurora EV’s standard installation package for an electric vehicle home charge point covers the majority of homes in the UK and includes the following:

• Fitting of a charge point on a brick or plaster wall, or to another suitable permanent structure.
• The EV Charge point must be fixed to the main property and able to utilise the property’s earthing arrangement, (property’s earthing arrangement must meet current regulations – we are required to check this by law).
• Up to 10 metres of cable, run and neatly clipped to the wall between the electricity distribution board/consumer unit and the home charge point.
• Surface mounting of cable – i.e. no conduit or chasing.
• C Type MCBO way on the consumer unit for connection of the charge point.
• Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
• The fitting and testing of electrical connections and protections required for the charge point.
• No groundworks.
• The homeowner must comply with all current OZEV Domestic Scheme Ts&Cs if applicable 

Some Conditions and Limitations that you need to know:

• The home charge point must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle.
• We can’t fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused – in that case, we will quote for any extra work needed.
• We can’t, as part of the standard package, trench the cable underground or suspend it above ground – if something like this is required please talk to us so that we can give you a quote in advance. If we find out on the day that we have to cross a garden or a pathway we may need to pause the job and quote for the extra work needed to trench the cable.
• When you are using your charger the EV charging lead must remain on your property and must not create a trip hazard for you or anyone else.
• We can’t run the cable under floorboards or through ducting/ceiling voids/wall voids without a drawcord (to pull the cable through), or if the floorboards have not been lifted. We can’t take responsibility for reinstating flooring or other building materials after the cable has been laid.
• Our experts are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them.
• Our experts are not able to work in extreme weather (i.e. flooding or intense rain). If it is not safe to carry on, our expert will do as much as they can, and we will return at a later date.
• If you have purchased a freestanding mount for the charge point to be fixed on, please be aware that there may be an additional cost for installing this.
  Potential Additional Chargeable Items (Domestic & Commercial)
• Domestic cable runs exceeding 10 metres. @ £10 per meter.
• A mini consumer unit c/w overload and fault current protection is required, as there is not enough space on the existing board. @£65.
• Mains protective bonding @£150.
• Any additional mechanical protection required for the cabling, single-phase £20 per meter, three-phase 22kw £40, three-phase 40kw + £60 per meter.
• Any trunking, conduit, etc (not required under regulations); @£5 per meter.
• Any cable chasing/plastering requested by the homeowner; @£50 per meter.
• Any groundworks requested by the homeowner; @ £30 per meter.
• The necessity to introduce an alternative earthing system, ie an electrode/inspection chamber; if PMS add separate earthing £150.
• Any additional or unusual works requested by the homeowner for the installation to take place, ie gas and water pipe bonding, equipment clearing, plumbing work etc. @POA.
• Ground Mount of the home charge/work charge point; POA.
• RCD protected way on consumer unit @ £38.99

What Happens If Your Existing Wiring Isn’t Up To Scratch?

• Aurora EV follow Standard Regulations and guidelines on Electric Vehicle installations.
• If we can’t install in line with these rules, then your installation will be paused, and we will quote for the work needed to meet the required standards.
• If the existing electrical arrangements at the property are not in line with these rules or there is something else that makes it unsafe for us to install, then we will quote for the work needed to meet the required standards.

What Happens If Your Electrical Supply Is Inadequate?

We can only complete the job if the electrical capacity (i.e. main fuse) can support the additional electrical demands of the charge point. If the capacity is not enough, we might be able to de-rate the unit or we may have to pause the job until your main fuse is upgraded by your electricity supplier.

Timing

We allocate three hours for standard installations. If we can’t complete on the day because of supply related problems or unexpected extra works then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted.

Additional Works

• If required, your installation project manager or Aurora EV Expert will detail required works and provide a no-obligation quotation for these services. Quotations are valid for a period of 60 days once issued.
• If it is determined that installation cannot be completed on the day, Aurora EV will quote for additional works, and new installation date will be given once payment has been made. Please allow up to 10 working days for a new installation date.
• Once Aurora EV receive approval to proceed, a new installation date will be given, please allow up to 10 working days for a new installation date.
• The owner/customer or a responsible adult of the age of 18 years or over needs to be present on-site for the ensure duration of the install.

Warranty

Most of Aurora EV home charge points are covered by a comprehensive 36-month warranty. Any hardware failure should be promptly reported to us. Please quote the serial number, the date of installation and a brief description of the fault. The Aurora EV team will carry out an assessment and will contact you to get further details and if necessary, arrange a service visit. The warranty will be void if the Aurora EV unit is opened, modified, tampered with or repair is attempted by anyone other than a Aurora EV appointed electrician.

Limitation Of Liability

In no event will Aurora EV accept any liability for any loss, costs or damage consequential to the use and/or misuse of our hardware products except where this is caused by our negligence.

Home Charge Grant For Electric Car Charging

The Office for Low Emission Vehicles (OZEV) provides a grant for EV drivers to have a charge point installed at their home. Aurora EV will process and manage the application in order to claim the grant for you. The grant is subject to several terms and conditions, a summary of which is provided here:

Summary of OZEV Terms & Conditions:

1. Residents must provide evidence of being the registered keeper or lessee or be named as the primary user of an eligible EV or plug-in vehicle in order to be able to claim the grant.
2. Only one claim per vehicle can be made, even if you own more than one home. However, a single customer can claim one charging point per vehicle, for up to two vehicles.
3. A list of qualifying electric vehicles is maintained at: https://www.gov.uk/plug-in-car.
4. The grant is only applicable for residential addresses with designated private off-street parking.
5. If you are not the property owner and freeholder of the building, signed written permission and a proof of address from the appropriate owner or management company must be obtained prior to installation of the charge point.
6. Any area where the installation of a charge point may affect another property owner, written permission and a proof of address from the appropriate owners must be obtained prior to installation of the charge point.
7. If you are the property owner and freeholder of a listed building, Aurora EV requires listed consent from the local planning authority before installation can take place.
8. It is the customer’s responsibility to promptly provide Aurora EV with all information that we require in connection with the OZEV application and to ensure that you comply with the conditions for the grant.
9. Aurora EV will request information pertaining to the grant application, where this is not received or the application is rejected by OZEV due to being deemed non-qualifying then Aurora EV retains ownership of the Charge Point until the balance of £350 (grant amount) is received from the customer.
10. In the event of a rejected OZEV application due to missing or insufficient evidence, Aurora EV will make contact and request the pertinent evidence from the customer – in the event of the evidence not being received within 30 days of the date of request then an invoice of £350 (inc vat) will be issued to customer payable immediately.
11. Full details of the grant terms and conditions are available here: https://www.gov.uk/government/. Customers who require additional information, or have any queries on the grant process should contact OZEV directly on: chargepoint.grants@ozev.gsi.gov.uk.

Ownership And Use Of The Charger:

You become owner of the charger once it has been installed and fully paid for including payment by you of any shortfall if any OZEV grant application is rejected. Until then we remain the owner.
It is your responsibility to ensure that the charger is used and maintained only in accordance with the manufacturer’s instructions and with any instructions we provide and with all applicable laws and regulations. Any modifications to the charger or installation works (e.g. cabling, switchgear and accessories) are likely to void any applicable manufacturer warranty. Such works should in any case only be carried out by a suitably qualified engineer.

         Products:

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

         Purchases and payment:

We accept the following forms of payment:

Bank Transfer

Paypal Payments 

Payment is made by a £50 deposit paid at the time of confirmed order followed by full balance paid seven days prior to installation.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Pound Sterling.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

7. RETURNPOLICY

Please review our Return Policy posted on the Site prior to making any purchases.

8.  Dispute policy

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising from the relationships between the Parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be the United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

       9, CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace Offerings, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

         10, DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. 

       11, LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

        12, INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

        13, USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

        14, ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

        15, MISCELLANEOUS

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

        16, CUSTOMER REFERAL SCHEME

As advertised on our website and externally, should a Aurora EV customer have been referred or recommended to us by a third party or person and that customer a, mentions to us no later than the time of quote acceptance that they were referred by such a person and b, who the person is and their contact details who referred them to Aurora EV then subject to the customer proceeding to having their charge point installed by us and paying for the work in full, Aurora EV will at its discretion issue the person who referred the customer in question a £50 digital Amazon voucher. Only one voucher to be claimed per customer and installation/no cash alternative to voucher

        17. FINANCE PAYMENTS AND/OR SOLUTIONS 

Aurora EV may at time to time take advantage of finance solutions by funders such as Paypal and Klarna and should these tool be available Aurora EV will advertise these options to customers. Finance will always be subject to status and will not be brokered via Aurora EV or will be guaranteed by Aurora EV on any basis. ultimate decision as to who can and can not qualify for finance will be at the discretion of the funders and Aurora EV can not be held responsible should this facility be withdrawn.

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Aurora EV Limited

27 Finchfield Hill

Wolverhampton

Phone: 01902 933933

Email: inquiries@aurora-ev.co.uk